isaacdavenportwa.com

Hello! My name is
Isaac Davenport

Welcome to my website portfolio. I am an enthusiastic and dedicated Information Technology professional with a demonstrated experience history. I have extensive knowledge and practical experience in a wide range of IT systems, including networking, system management, cloud technologies, and cybersecurity. I have proven ability to be self-motivated and proactive, able to work independently and as part of a team efficiently completing tasks and meeting goals. Resourceful and results-driven, I am committed to providing specialized support for IT systems with excellent interpersonal skills and a strong sense of urgency.

Currently working on

AWS Certified Security - Specialty
Studying via LinkedIn Learning
Goal: Complete by 12/31/24


AWS Certified Security - Specialty

Future Projects


• Jamf 200 (Jamf Certified Tech)
• EC-Council Certified Incident Handler
• AWS Certified Advanced Networking - Specialty
• ISC2 CCSP – Certified Cloud Security Professional
• Okta Certified Administrator

Experience

Infoblox
Desktop Support Tech II
Tacoma, WA | Oct, 2023 - Present
• Skilled in managing tickets, ITAM and tasks using ServiceNow.
• Expertise in user deployment, policy configuration, and authentication within Okta, including conducting maintenance and managing user and device lifecycles.
• Zoom administration including configuring Zoom and Neatbar conference rooms.
• MDM administration using Intune and JAMF to manage devices across the environment.
• Operated ServiceNow development, customization, and automation for Infoblox production environment.

Desktop Support Tech
Tacoma, WA | May, 2022 - Oct, 2023
• Providing end-to-end IT support for multiple teams, including Finance, HR, and executive.
• Strong ability to provide global technical support to both remote and on-site users.
• Engaged in cross-functional seminars to design new IT flow and organization strategies.
• Responsible for ordering IT peripherals and maintaining inventory.

BECU
Desktop Support Tech
Tukwila, WA | Dec, 2021 - May, 2022
• Deployment and support for remote workers and employees on campus.
• Obtained experience using Microsoft Endpoint Configuration Manager for deployment and systems management.
• Received and catalogued inventory assets from Dell, including laptops, monitors and docking stations.
• Gained extensive knowledge on repair, configuration, and deployment on Dell Latitude and Precision series computers.
• Managed software and system migrations within a large-scale banking and enterprise environment.
• Conducted audits of general computer migrations and software installations.
• Led a team in a successful system deployment deploying over 300 desktops, laptops, and Wyse terminals in three weeks.


GreenPC
Supervisor | Senior PC Tech
Tacoma, WA | Dec, 2019 - Dec, 2021
• Specialized repair team has led to the resolution of over 5600 customer tickets within two years.
• Demonstrated leadership skills, including supervising staff performance, managing inventory & sales receipts, and providing excellent customer service.
• Recruited and trained numerous associates, developing their product knowledge and customer service expertise.
• Constructed and deployed system images for Mac and Windows systems.
• Refurbished and examined enterprise Cisco Switches, Routers, and enterprise servers.

PC Tech
Tacoma, WA | April, 2018 - Dec, 2019
• Gained excellent & enhanced knowledge of Dell, HP, and Apple systems.
• Proven ability to analyze and resolve computer hardware and software issues while easily identifying solutions.
• Continued knowledge of current hardware components and technologies.
• Expertise with advanced repair on hundreds of Windows & Mac devices (iMac, MacBook & Mac Mini)
• Proficient with refurbishing and repairing Dell and HP commercial desktops, laptops, and servers. (OptiPlex/Latitude/ProLiant)

    Certifications

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    Comptia A+
    ...
    CompTIA Security+
    ...
    AWS SysOps Administrator - Associate
    ...
    AWS Solutions Architect - Associate
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    CompTIA Cloud+
    ...
    CompTIA Project+
    ...
    Jamf Certified Endpoint Security Associate
    ...
    Jamf Certified Associate
    ...
    Okta Certified Professional
    ...
    Azure Administrator
    ...
    AWS Certified Developer - Associate
    ...
    CompTIA Network+
    ...
    Azure Fundamentals

    Skills

    • Skilled in advanced hardware repair and maintenance on Windows & Mac and Linux systems, including desktops, laptops, and all-in-one systems
    • Expertise in Active Directory administration & configuration
    • Extensive understanding of Windows and Windows Server operating systems, as well as knowledge of macOS and Linux
    • Proficient in virtualization technologies, including VMWaref, Hyper-V and XenServer
    • Scripting abilities in languages such as Python, HTML, and PowerShell
    • Demonstrated skill in networking technologies and protocols, including TCP/IP, DNS, and DHCP.
    • Over eight years of experience working with the Adobe CC Suite, including Photoshop, Premiere, and AfterEffects
    • Experienced in the use of Unraid OS and Docker for virtualization and containerization purposes.

    Education

    Western Governors University
    BS, Cloud administration 2022 - 2024t
    • In-depth knowledge of cloud technologies, including cloud data security, cloud networking and security, automation and scripting, server administration, database management, cryptography, and VDI solutions.
    • Participation in activities and societies focused on developing expertise in cloud administration and related technologies.

    Successful completion of multiple certifications, including -
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+
    • CompTIA Cloud+
    • CompTIA Project+
    • Microsoft Azure Administrator (AZ-104)
    • AWS Certified Developer
    • AWS Certified Solutions Architect
    • AWS Certified SysOps Administrator

    Clover Park Technical College
    AAS-T, Networking & System Security 2017 - 2019
    Activities and societies: Graduated with honors and a 3.96 GPA.
    • Participated in training for Pacific Rim Collegiate Cyber Defense Competition
    • Demonstrated expertise in desktop support in a domain environment

    Completion of multiple certifications -
    • Linux Professional Institute Certification
    • Microsoft Technology Associate
    • Windows OS Fundamentals Certificate
    • Computer Support/Help Desk Technician
    • Server Administration