Hello! My name is
Currently working on
AWS Certified Networking - Specialty
Studying via LinkedIn LearningGoal: Complete by 12/31/26
AWS Certified Networking - Specialty
Experience
Ontinue
IT Systems EngineerTacoma, WA | April, 2025 - Present
• Designed and implemented Jamf workflows, policy and configuration baselines for 300+ macOS endpoints, reducing onboarding time by 80%, improving consistency and endpoint security across the environment.
• Enhanced and created customized Jira workflows and automation for engineering, product, and sales teams. This initiative reduced administrative workload by 35%, accelerated ticket triage workflows, and increased overall team efficiency within six months.
• Led endpoint compliance initiatives aligned to UK Cyber Essentials standards, achieving full OS patch and application update SLAs within 14 days.
• Remediated high-severity vulnerabilities identified in Nessus, eliminating critical findings and reducing enterprise risk exposure.
• Engineered secure identity and access solutions in Microsoft Entra, including conditional access, dynamic groups, RBAC, and PIM workflows, improving access governance and strengthening security posture.
Infoblox
Desktop Support Tech IITacoma, WA | Oct, 2023 - March, 2025
• Delivered end-to-end on-site and remote IT support for Finance, HR, and Executive teams, maintaining above a 95% user satisfaction rate while serving as the primary technical lead for the Tacoma office.
• Administered global MDM infrastructure using Intune and Jamf across 2,800+ endpoints, improving device compliance from 82% to 98% and standardizing endpoint governance.
• Served as SME for Okta authentication, SSO configuration, and lifecycle management, ensuring SLA-compliant provisioning and reducing access incidents.
• Oversaw GCC High tenant environments for federal operations, maintaining 100% adherence to DoD compliance requirements and achieving zero audit findings across two consecutive review cycles.
Desktop Support Tech
Tacoma, WA | May, 2022 - Oct, 2023
• Completed enterprise migration from Google Workspace and Zoom to Microsoft 365, provisioning licensing, securing collaboration environments, and deploying Teams conference room systems across US and Canada offices.
• Acted as primary liaison for all Tacoma Zoom and Teams conference room systems, maintaining 99% uptime and resolving 95% of critical issues within one hour for local leadership and executives.
• Partnered with security and infrastructure teams to design scalable IT, reducing operational bottlenecks and strengthening SaaS governance.
• Supervised IT peripheral procurement and inventory using ITAM, CDW, and Oracle Fusion, ensuring 100% asset accountability and eliminating inventory gaps in Tacoma.
BECU
Desktop Support Tech
Tukwila, WA | Dec, 2021 - May, 2022
• Supported large-scale infrastructure migrations in a regulated banking environment, ensuring secure
device deployment and SLA adherence.
• Built and deployed standardized Microsoft Endpoint Configuration Manager images, reducing
onboarding time by 30% and improving endpoint consistency.
• Led secure asset auditing and migration for 1,200+ Dell systems, improving inventory accuracy and
compliance tracking by 40%.
• Provided Tier 2 support troubleshooting Windows endpoints, identity authentication, and network
connectivity issues for on-site and remote users.
• Collaborated with infrastructure and security teams to validate device configurations and ensure
compliance with enterprise security standards.
GreenPC
Senior Desktop Technician
Tacoma, WA | Dec, 2019 - Dec, 2021
• Acted as lead for daily operations on a multi-technician support team, managing ticket triage and escalations across 5,600+ service requests while maintaining high service quality.
• Trained and mentored new technicians in troubleshooting, documentation, and customer communication best practices.
• Standardized Windows and macOS imaging processes, improving deployment consistency and reducing provisioning time for clients.
Desktop Technician
Tacoma, WA | April, 2018 - Dec, 2019
• Performed advanced hardware troubleshooting, patching and support on Dell, HP, Lenovo, and Apple systems, resolving complex firmware and component-level issues.
• Managed hardware lifecycle processes including secure data handling, refurbishment validation, and inventory accountability, aligning with company practices and procedures.
• Supported large-scale infrastructure migrations in a regulated banking environment, ensuring secure device deployment and SLA adherence.
• Built and deployed standardized Microsoft Endpoint Configuration Manager images, reducing onboarding time by 30% and improving endpoint consistency.
• Led secure asset auditing and migration for 1,200+ Dell systems, improving inventory accuracy and compliance tracking by 40%.
• Provided Tier 2 support troubleshooting Windows endpoints, identity authentication, and network connectivity issues for on-site and remote users.
• Collaborated with infrastructure and security teams to validate device configurations and ensure compliance with enterprise security standards.
GreenPC
Senior Desktop TechnicianTacoma, WA | Dec, 2019 - Dec, 2021
• Acted as lead for daily operations on a multi-technician support team, managing ticket triage and escalations across 5,600+ service requests while maintaining high service quality.
• Trained and mentored new technicians in troubleshooting, documentation, and customer communication best practices.
• Standardized Windows and macOS imaging processes, improving deployment consistency and reducing provisioning time for clients.
Desktop Technician
Tacoma, WA | April, 2018 - Dec, 2019
• Performed advanced hardware troubleshooting, patching and support on Dell, HP, Lenovo, and Apple systems, resolving complex firmware and component-level issues.
• Managed hardware lifecycle processes including secure data handling, refurbishment validation, and inventory accountability, aligning with company practices and procedures.
Certifications
Skills
Jamf - AWS - Okta - Intune - Microsoft Exchange - Jira - Active Directory - Microsoft Entra - Microsoft 365
Admin - Zoom Admin - Teams Admin - Atlassian - Neat - Google Workspace - GCC High Tenant -
ServiceNow - Oracle Fusion - Azure - MacOS - ABM - Windows - Adobe Admin - CDW
Education
Western Governors University
BS, Cloud administration 2022 - 2024t
• In-depth knowledge of cloud technologies, including cloud data security, cloud networking and security, automation and scripting, server administration, database management, cryptography, and VDI solutions.
• Participation in activities and societies focused on developing expertise in cloud administration and related technologies.
Successful completion of multiple certifications, including -
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• CompTIA Cloud+
• CompTIA Project+
• Microsoft Azure Administrator (AZ-104)
• AWS Certified Developer
• AWS Certified Solutions Architect
• AWS Certified SysOps Administrator
Clover Park Technical College
AAS-T, Networking & System Security
2017 - 2019
Activities and societies: Graduated with honors and a 3.96 GPA.
• Participated in training for Pacific Rim Collegiate Cyber Defense Competition
• Demonstrated expertise in desktop support in a domain environment
Completion of multiple certifications -
• Linux Professional Institute Certification
• Microsoft Technology Associate
• Windows OS Fundamentals Certificate
• Computer Support/Help Desk Technician
• Server Administration
• Participation in activities and societies focused on developing expertise in cloud administration and related technologies.
Successful completion of multiple certifications, including -
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• CompTIA Cloud+
• CompTIA Project+
• Microsoft Azure Administrator (AZ-104)
• AWS Certified Developer
• AWS Certified Solutions Architect
• AWS Certified SysOps Administrator
Clover Park Technical College
AAS-T, Networking & System Security 2017 - 2019
Activities and societies: Graduated with honors and a 3.96 GPA.
• Participated in training for Pacific Rim Collegiate Cyber Defense Competition
• Demonstrated expertise in desktop support in a domain environment
Completion of multiple certifications -
• Linux Professional Institute Certification
• Microsoft Technology Associate
• Windows OS Fundamentals Certificate
• Computer Support/Help Desk Technician
• Server Administration
• Participated in training for Pacific Rim Collegiate Cyber Defense Competition
• Demonstrated expertise in desktop support in a domain environment
Completion of multiple certifications -
• Linux Professional Institute Certification
• Microsoft Technology Associate
• Windows OS Fundamentals Certificate
• Computer Support/Help Desk Technician
• Server Administration